Want a rough cost before you apply? No problem, check our quick estimate tool here. Once you have an idea of the cost, you can then apply.

Apply here

The best way to apply is by completing our online application form through our online portal. Register your details and you'll have full access to submit, view, amend and make payments online. It takes 5 minutes to register and is completely free.

On average our customers complete their service alteration applications in 15 minutes.

Before you start your application go through the checklist below. Having the relevant information and documents will make sure your application journey is as smooth as possible.

Site plan:

Please mark up on your site plan with the below information ready to upload when completing your application:

• Current Meter Location
• Proposed Meter Location - Click here to see where you can and can't have your meter.
• A rough distance your meter needs to be moved
• Cable Route - If you have a preference of where you would like our cable to be routed let us know.
• Entrance to your site - Outline where the entrance point to your site is

Current Meter Details:

Your meter point administration number (MPAN) or Meter Serial Number.
A photo of your current meter can also be extremely helpful.

Project Details:

• Why you're moving the meter
• When you need the work done
• Who will be managing the project and paying for the work including their contact information.
• Whether you want us to include digging works in your quote or will arrange your own

Once submitted, we’ll use this information to begin designing your service alteration and prepare your quote.

Need help? We're here if you have any questions, just get in touch on 0800 048 3516 (Option 2), or through the online portal.

Your quote will be issued to you within 5 - 15 working days. Your quoter will give you a call to talk through your requirements, design options, cost and answer any questions you may have at this point.

Take a look through your design and quote, if you've changed your mind and need a new quote, no worries contact your quoter and they'll be able to get you back on track and issue you with a new quote that better suits your needs.

Your quote will be valid for 90 days. If you're quote has expired give us a call and we can arrange for a new quote to be issued.

Your quoters contact details can be found on your quote letter or through the online portal.

Once accepted and paid to secure the price we must complete it in 90 days, therefore, please accept within 4-6 weeks of you being ready for the works to be completed, if you exceed the 90 days we will be required to send out a fresh quote where you could be affected from any price changes.

The quickest way to accept and pay is online through the customer portal. Other ways to pay can be found on pages 4-6 of your quote letter.

Usually work will be book in between 4 - 6 weeks from when payment has been made.

Your project manager will be given your details and contact you within 2 days of payment to discuss next steps. We recommend speaking with your project manager before you start to get your site ready to ensure you have all of the information you need specific to your site.

Each site has difference requirements, some of the responsibilities we are responsible for may include, however you project manager will explain what applies to you and your site:

• Obtaining land rights
• Obtaining permits
• Site visits
• Digging onsite/offsite
• Booking dates for equipment move

We recommend not completing onsite work until you have spoken with your project manager. They will outline what you need to do in order to be site ready this may include:

• Booking dates for equipment move
• Buying materials (meter boards, meter boxes, hockey stick, ducting)
• Fitting meter boards/meter boxes
• Laying ducting
• Booking a date for your supplier to move your meter

Your Project Manager will check in regularly to make sure we’re both on track for the agreed completion date.

We’re here to help! Contact your Project Manager using the details in their email or through the online portal. If you don’t have their contact details, we can resend them to you.

We will arrive on the agreed dates to start and complete the work. If you need to change these dates, please contact your Project Manager.

If you requested onsite digging from us, we will complete the digging as part of the service alteration. Once our equipment has been moved, we will return within 10 working days to refill any digging we completed onsite.

If you need help or have any questions, your Project Manager’s contact details are available in their email or through the online portal.